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Donor Services Supervisor

Buffalo, NY 14264

Posted: 01/23/2025 Employment Type: Direct Hire Industry: Job Number: 7610 Pay Rate: $24 - $26/hour

Job Description

Supervisory opportunity at a WNY non-profit!
Full-time, direct hire position: M-F, 8:30am-4:30pm
Fantastic benefits including generous PTO!


KRG is eager to help a Buffalo-based non-profit find a Donor Services Supervisor. This role is responsible for providing a high-quality donor experience while managing the Donor Services team.

Essential responsibilities:
  • Oversees the accurate daily processing of financial gifts that arrive digitally and via mail
  • Assists in maintaining database records and reports
  • Provides analysis and reports trends on performance of appeals
  • Ensures accurate entry of donations into system
  • Assist with donor engagement phone calls, emails, requests, etc.
  • Assists with generating acknowledgment letters
  • Supervises and supports Donor Services team


This is a great opportunity for someone looking to break into management. Must be professional, compassionate, and comfortable working in a non-profit, mission-focused environment!

Job Requirements

  • 2-3 years of CRM system/donor database experience
  • Bachelor`s degree preferred
  • Proficient in MS Word, Excel, Outlook
  • Data analysis experience preferred
  • Experience with Blackbaud Raisers Edge NXT a plus
  • Outstanding customer service skills
  • Previous supervisory experience preferred or desire to be in a leadership role


Key Resource Group, LLC considers applicants for all positions without regard to gender, race, color, religion, national origin, ancestry, age, marital status, sexual orientation, pregnancy, physical or mental disability, citizenship, veteran status, gender expression and/or identity, or any other class protected by federal, state, or local laws. Key Resource Group, LLC is an equal opportunity employer.

Meet Your Recruiter

Lisa Lamprecht
Operations Manager

A graduate of Houghton Academy in Accounting and Business Administration, Lisa brings over 35 years of experience to the KRG team. Her experience includes finance, human resources, IT, marketing, property management, and a brief stint as a location scout for a county film commission in Northern California. She enjoys working behind the scenes to keep things moving smoothly. Her support keeps us working as a team, putting people to work as efficiently and seamlessly as possible.

Lisa is a New York transplant from California that loves living in Western New York. She is often asked why she left California. Her answer: the art scene, the architecture, and most importantly, the people! Buffalo has shown her over and over again that it really is the City of Good Neighbors.

When she is not working, Lisa enjoys spending time with her husband, Michael, and their dog Benny, a lab and border collie mix. She also is learning to paint with watercolor, crochets, and gardens when the weather permits.

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About Buffalo, NY

Discover your next career opportunity in the vibrant city of Buffalo, New York! Unlock growth and success in the 'Queen City' as you explore our job listings. Buffalo boasts a diverse job market, with industries ranging from healthcare to technology, offering endless possibilities for career advancement. Immerse yourself in the rich culture and history of Buffalo, home to iconic landmarks like Niagara Falls, the Albright-Knox Art Gallery, Shea's Performing Arts Center, and the Buffalo Bills and Buffalo Sabres. Indulge in the famous Buffalo wings, while enjoying the charming neighborhoods and picturesque waterfront. Join us in seizing the exciting career prospects Buffalo has to offer!