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Customer Service Representative

Buffalo - Suburbs, NY

Posted: 05/12/2023 Employment Type: Permanent Industry: Job Number: 6888 Pay Rate: Up to $57k, DOE

Job Description

Are you an effective communicator? Do you remain calm under pressure? This could be the opportunity for you!

KRG has partnered with a large manufacturing company who is looking to hire a Customer Service Representative. In this role, you will prepare proposals, negotiate and process orders, and handle customer inquiries.

Additional responsibilities include coordinating with other departments to ensure delivery requirements are met, expediting AOG requests ad overdue orders, reviewing debit memos, issuing credit memos, and resolving any payment-related issues.

Apply today for immediate consideration!

Job Requirements

  • 2+ years of automated order entry and sales/customer service experience
  • College degree in Business Administration preferred
  • Outstanding written and verbal communication skills
  • Pleasant, professional demeanor and a customer service mindset
  • Basic accounting knowledge a plus

Key Resource Group, LLC considers applicants for all positions without regard to gender, race, color, religion, national origin, ancestry, age, marital status, sexual orientation, pregnancy, physical or mental disability, citizenship, veteran status, gender expression and/or identity, or any other class protected by federal, state, or local laws. Key Resource Group, LLC is an equal opportunity employer.

Meet Your Recruiter

Tracey Oddi
Executive Staffing Specialist

Tracey graduated from ITT Technical Institute with a master’s in business administration. She is a SHRM Certified Professional and a Certified Plan Sponsor Professional. Prior to joining Key Resource Group, she worked as a Director of Human Resources for five years. As a result, she has extensive experience in recruiting, interviewing, negotiating job offers, and onboarding new staff. She planned and oversaw training, new hire orientation and administration of benefits. Tracey also brings ten years of accounting experience with her ranging from accounts payable to the general ledger, with year-end reporting and financial statement preparation. Tracey’s experience translates well into her role as a Recruiter; it gives her the opportunity to place people in the jobs they belong in.

Tracey is very active in maintaining her professional and technical knowledge by attending educational seminars, reviewing professional publications, and participating in professional societies.

In her free time, Tracey enjoys spending time with her family, including her two English Bulldogs.

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