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Business Systems Analyst and Administrator

Lancaster, NY 14086

Posted: 03/28/2025 Employment Type: Permanent Industry: Aerospace & Defense Job Number: 7739 Pay Rate: $75,000 - $90,000

Job Description

KRG is helping a manufacturing client find a Business System Analyst and Administrator.

This role is responsible for various administrative IT processes including network user accounts, file system access, phone system administration, mobile devices, ERP system access, backup and retention, procurement, and software licensing.

Duties and responsibilities:
  • Serve as Help Desk system lead, reviewing and assigning requests to appropriate personnel
  • Monitor tickets and communicate status back to the requestor
  • Coordinate and provide new hire orientation and training for users
  • Provide general user administration for email system and VPN accounts
  • Assist in maintaining backup systems and related tape media storage and retention
  • Monitor outstanding request backlogs and keep support within service level parameters
  • Escalate requests that are not being completed within department resolution guidelines
  • Provide general administrative support for Cisco VoIP phone system
  • Maintain PC related hardware and software inventories and licensing information
  • Provide troubleshooting and support of audio and video equipment in conference rooms and offices

Job Requirements

  • Minimum Associate Degree required, Bachelor`s degree in Business Systems or Computer Science preferred
  • 3-5+ years of experience in computer systems support, development, procedures, and network administration
  • Proficient with Microsoft Windows 11 and MS Office including Outlook


Key Resource Group, LLC considers applicants for all positions without regard to gender, race, color, religion, national origin, ancestry, age, marital status, sexual orientation, pregnancy, physical or mental disability, citizenship, veteran status, gender expression and/or identity, or any other class protected by federal, state, or local laws. Key Resource Group, LLC is an equal opportunity employer.

Meet Your Recruiter

Lisa Lamprecht
Director of Talent Acquisition

A graduate of Houghton Academy in Accounting and Business Administration, Lisa brings over 35 years of experience to the KRG team. Her experience includes finance, human resources, IT, marketing, property management, and a brief stint as a location scout for a county film commission in Northern California. She enjoys working behind the scenes to keep things moving smoothly. Her support keeps us working as a team, putting people to work as efficiently and seamlessly as possible.

Lisa is a New York transplant from California that loves living in Western New York. She is often asked why she left California. Her answer: the art scene, the architecture, and most importantly, the people! Buffalo has shown her over and over again that it really is the City of Good Neighbors.

When she is not working, Lisa enjoys spending time with her husband, Michael, and their dog Benny, a lab and border collie mix. She also is learning to paint with watercolor, crochets, and gardens when the weather permits.

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About Lancaster, NY

Discover exciting job opportunities in the picturesque area surrounding Lancaster, New York! The hometown charm, vibrant culture, and endless growth prospects make this region an ideal place to kickstart your career. From the scenic beauty of Como Lake Park and the historic Lancaster Opera House to the delectable cuisine at local favorites like The Irishman Pub and Wiechec's Lounge, there's something for everyone here. With easy access to Buffalo's professional sports teams and Shea's Performing Arts Center, the possibilities for both work and play are endless. Don't miss out on this unique chance to thrive in a community that offers both career advancement and unforgettable experiences!